Last updated: August 11, 2025

Welcome to Kilimanjaro Marketplace. By accessing or using our platform, you agree to these Terms of Service.

1. Definitions

• User: Any visitor, buyer, or vendor.
• Vendor: A seller on the platform.
• Service: The Kilimanjaro Marketplace website/app.

2. User Account

You must:

• Be at least 18
• Provide accurate information
• Maintain account confidentiality
• Not use another person’s account

We may suspend accounts for violations.

3. Vendor Terms

Vendors must:

• Operate legally in Tanzania
• Provide truthful product info
• Deliver items on time
• Handle refunds according to policies
• Avoid counterfeit items
• Pay applicable commissions and fees

We reserve the right to suspend vendor stores for misconduct.

4. Buying on Kilimanjaro Marketplace

Buyers must:

• Provide correct delivery details
• Make payments through approved channels
• Respect return & refund policies

5. Payments

Payments may be processed through:

• M-Pesa
• Tigo Pesa
• Airtel Money
• Bank transfers
• Credit/debit cards

Payment failures are not our responsibility.

6. Delivery

Delivery is managed by:

• Third-party couriers
• Vendors
• Kilimanjaro Marketplace (if applicable)

Delivery time may vary.

7. Returns & Refunds

Refunds depend on:

• Vendor policy
• Product condition
• Evidence provided

Certain products may not qualify (e.g., perishables).

8. Prohibited Activities

You may not:

• Use the platform for fraud
• Sell illegal goods
• Hack or disrupt the system
• Harass vendors or buyers

9. Limitation of Liability

We are not liable for:

• Vendor misconduct
• Delivery delays
• Product defects
• Payment failures

10. Termination

We may terminate accounts for:

• Fraud
• Abuse
• Policy violations

11. Governing Law

These terms follow the laws of Tanzania.

12. Contact

Email: info@kilimanjaromarketplace.com