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Last updated: August 11, 2025
Welcome to Kilimanjaro Marketplace. By accessing or using our platform, you agree to these Terms of Service.
1. Definitions
- User: Any visitor, buyer, or vendor.
- Vendor: A seller on the platform.
- Service: The Kilimanjaro Marketplace website/app.
2. User Account
You must:
- Be at least 18
- Provide accurate information
- Maintain account confidentiality
- Not use another person’s account
We may suspend accounts for violations.
3. Vendor Terms
Vendors must:
- Operate legally in Tanzania
- Provide truthful product info
- Deliver items on time
- Handle refunds according to policies
- Avoid counterfeit items
- Pay applicable commissions and fees
We reserve the right to suspend vendor stores for misconduct.
4. Buying on Kilimanjaro Marketplace
Buyers must:
- Provide correct delivery details
- Make payments through approved channels
- Respect return & refund policies
5. Payments
Payments may be processed through:
- M-Pesa
- Tigo Pesa
- Airtel Money
- Bank transfers
- Credit/debit cards
Payment failures are not our responsibility.
6. Delivery
Delivery is managed by:
- Third-party couriers
- Vendors
- Kilimanjaro Marketplace (if applicable)
Delivery time may vary.
7. Returns & Refunds
Refunds depend on:
- Vendor policy
- Product condition
- Evidence provided
Certain products may not qualify (e.g., perishables).
8. Prohibited Activities
You may not:
- Use the platform for fraud
- Sell illegal goods
- Hack or disrupt the system
- Harass vendors or buyers
9. Limitation of Liability
We are not liable for:
- Vendor misconduct
- Delivery delays
- Product defects
- Payment failures
10. Termination
We may terminate accounts for:
- Fraud
- Abuse
- Policy violations
11. Governing Law
These terms follow the laws of Tanzania.
12. Contact
Email: info@kilimanjaromarketplace.com
