Last updated: August 11, 2025

Welcome to Kilimanjaro Marketplace. By accessing or using our platform, you agree to these Terms of Service.

1. Definitions

  • User: Any visitor, buyer, or vendor.
  • Vendor: A seller on the platform.
  • Service: The Kilimanjaro Marketplace website/app.

2. User Account

You must:

  • Be at least 18
  • Provide accurate information
  • Maintain account confidentiality
  • Not use another personā€™s account

We may suspend accounts for violations.

3. Vendor Terms

Vendors must:

  • Operate legally in Tanzania
  • Provide truthful product info
  • Deliver items on time
  • Handle refunds according to policies
  • Avoid counterfeit items
  • Pay applicable commissions and fees

We reserve the right to suspend vendor stores for misconduct.

4. Buying on Kilimanjaro Marketplace

Buyers must:

  • Provide correct delivery details
  • Make payments through approved channels
  • Respect return & refund policies

5. Payments

Payments may be processed through:

  • M-Pesa
  • Tigo Pesa
  • Airtel Money
  • Bank transfers
  • Credit/debit cards

Payment failures are not our responsibility.

6. Delivery

Delivery is managed by:

  • Third-party couriers
  • Vendors
  • Kilimanjaro Marketplace (if applicable)

Delivery time may vary.

7. Returns & Refunds

Refunds depend on:

  • Vendor policy
  • Product condition
  • Evidence provided

Certain products may not qualify (e.g., perishables).

8. Prohibited Activities

You may not:

  • Use the platform for fraud
  • Sell illegal goods
  • Hack or disrupt the system
  • Harass vendors or buyers

9. Limitation of Liability

We are not liable for:

  • Vendor misconduct
  • Delivery delays
  • Product defects
  • Payment failures

10. Termination

We may terminate accounts for:

  • Fraud
  • Abuse
  • Policy violations

11. Governing Law

These terms follow the laws of Tanzania.

12. Contact

Email: info@kilimanjaromarketplace.com