Website: www.kilimanjaromarketplace.com

1. Introduction

Kilimanjaro Marketplace respects the privacy of its users and is committed to protecting personal data. This Data Deletion Policy explains how users can request deletion of their personal information and how such requests are handled.

This policy applies to all users, including customers, vendors, and website visitors.

2. Data We Collect

We may collect and store the following types of personal data:

Customers:

  • Full name
  • Email address
  • Phone number
  • Delivery address
  • Order history
  • Payment transaction references

Vendors:

  • Business name
  • Contact details
  • TIN and business registration details
  • Bank account details (for payouts)
  • Product listings and transaction history

Technical Data:

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data

3. How to Request Data Deletion

Users may request deletion of their personal data by:

Email: support@kilimanjaromarketplace.com
Subject Line: Data Deletion Request

The request must include:

  • Full name
  • Registered email address or phone number
  • Account type (Customer or Vendor)

We may request identity verification before processing deletion requests.

4. Processing Time

All verified data deletion requests will be processed within:

7 to 14 business days

You will receive confirmation once the deletion process is completed.

5. What Happens After Deletion

Upon approval:

  • User account will be permanently removed
  • Personal profile information will be deleted
  • Login access will be disabled
  • Associated personal data will be removed from active systems

6. Data That Cannot Be Immediately Deleted

Certain information may be retained where legally required, including:

  • Transaction records required for tax compliance
  • Financial records required by banking and payment regulations
  • Fraud prevention and dispute resolution records

Such retained data will be securely stored and used only for compliance purposes.

7. Vendor Account Deletion

When a vendor account is deleted:

  • Product listings will be removed
  • Vendor dashboard access will be terminated
  • Outstanding payouts will be processed before closure
  • Historical transaction records may be retained for accounting compliance

8. Third-Party Services

Kilimanjaro Marketplace works with payment processors and hosting providers.
Where data is stored with third-party service providers, deletion requests will be communicated to those providers where applicable.

9. Security

We implement reasonable technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.